Responsible Gaming and Well-being Policy

Mandatory age restriction (18+)

Access to the platform is strictly prohibited for individuals under 18 years of age. We implement rigorous identity verification procedures to prevent minors from accessing it. We encourage parents to use filtering software on shared devices to further protect children.

Principles for mindful gaming

To ensure the experience remains positive, we encourage users to:

  • Consider gaming as an entertainment expense, not as a means of making money.
  • Gamble only amounts you can afford to lose.
  • Set time and spending limits before starting a session.
  • Avoid playing in emotionally stressful situations or under the influence of substances.

Technical self-help tools

We provide various mechanisms to support conscious activity:

Deposit and Loss Limits The user can set daily, weekly, or monthly limits on the maximum amount that can be deposited or lost. These changes may require a technical reflection period before being increased.

Time and Session Limits You can configure alerts that notify you of the session duration or set an automatic end to avoid excessively long sessions.

Break and Self-Exclusion If needed, the user can request a temporary break (Time-out) or permanent self-exclusion from the platform. During self-exclusion, account access will be blocked, and technical operations will not be possible.

Recognize the warning signs

It is important to monitor your behavior. Warning signs include neglecting work or relationships to play, borrowing money to fund the activity, or feeling anxious when trying to reduce playtime.

Professional support and external assistance

If the user feels a loss of control, we strongly encourage seeking professional support. There are numerous independent organizations in Italy specializing in assisting people with gambling-related problems, offering free and confidential advice.

Protection of minors

We recommend that users who share computers with children do not leave the device unattended while logged in and protect their access data with strong, non-shared passwords.

Monitoring and training

Our staff receives specific training to identify potential risk behaviors and to provide information on the control tools available on the platform.

Document updates

This policy is reviewed regularly to align it with international best practices and operational requirements in the Italian territory.